I am not exaggerating when I say that at least once or twice a week I have to spend an hour or much more on email and chat and phone with some company – some service I pay for that has gone wrong. My tolerance has become very thin and this article might convince you that’s a good thing for all of us when dealing with this kind of business failure – the failure of customer service.
In corporate parlance, it’s called the “breakpoint.” It’s how far customers can be pushed before their heads explode. [Read more…] about Why We Hate Customer Service Now
